Hospital Ratings from Patients & Consumers - Satisfaction Scores - free
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HCAHPS - Patient Satisfaction Scores for Hospitals
Use the Find and Compare hospitals tab to view patient satisfaction survey ratings and opinions by hospital inpatients across the US. Side by side comparisons for 3 hospitals at a time, 2008 data. Find out how many patients would recommend their hospital, and the percent who give their hospital a 9 or 10 score. Voluntary hospital participation. Federal government oversees the HCAHPS survey process (H-Caps) - Hospital Consumer Assessment of Healthcare Providers and Systems, which has been available since 2008; updated 2009
HealthInsight: National Rankings for Hospitals (all states)
Overall hospital rankings based on a summary of AMI (heart attack), heart failure, pneumonia disease and surgical infection prevention rankings, plus patient opinions. Health Insight, the QIO for Utah and Nevada, developed a helpful composite ranking for nearly every hospital in the nation, using 25 national CMS measures and satisfaction ratings from inpatients. Results shown by state. Easier to use than the federal HospitalCompare website, but less detail, and Mortality ratings do not appear to be included. Updated with 2008 data, September 2009
Hospital Patient Satisfaction Ratings - AboutHealthSatisfaction.org
Easy to use website lets consumers find satisfaction ratings and recommendations given by hospital inpatients. Uses the same HCAHPS data as the federal HospitalCompare website (10 measures), but users can compare more than 3 hospitals at once, and easily cross state lines; visually easier to read. Dates are not clear and may not be as recent as the national government site. Created by IPRO, a not-for-profit healthcare consulting organization based in New York
Top 125 Hospitals in Major Metro Areas (Consumers' Checkbook Guide)
Find 125 top-rated hospitals in 53 major cities and metropolitan areas(from a sample of 1467 eligible hospitals), sorted by state. Click on the US map. Hospital death rates and complication rates for Medicare patients (2003 to 2006 data), over 17,000 physician opinions (6% survey response rate), patient ratings (2007) and heart and pneumonia scores for 2007 were used to select the hospitals. Physician choices for top hospitals in cancer care, heart care, so-called mystery diagnoses, neurosurgery, and eyes are also shown in the Doctors' Faves box (scroll down), and includes Mayo Clinic (Rochester), who otherwise does not qualify for the list, due to location. Consumers' Checkbook, an independent, nonprofit consumer organization, makes this list available through AARP. Pub. March 2009
Top Performers - Why Not the Best Hospitals (Commonwealth)
The Commonwealth Fund, a private foundation that aims to promote a high performing health care system, launched a side-by-side comparison tool of 4500 US hospitals called Why Not the Best? Using 2007-2008 data from the CMS Hospital Compare website, this tool helps people compare overall and composite performance on heart failure, heart attack, pneumonia, surgical infection prevention, and patient satisfaction, and identifies the top 1% of hospitals. Easy to use, but explicitly NOT meant for consumers choosing hospitals. Instead, it's intended to be a research tool to improve hospital performance.
Other Helpful Listings
Consumer Choice Awards (2009-2010) by NRC - hospitals
The National Research Corporation lists the winners of its annual Consumer Choice Awards for most-preferred hospitals in about 250 metropolitan markets. Winners were determined by general consumer perceptions on hospital quality and image in NRC's annual Healthcare Market Guide ticker study. 2009/10 winners
Dartmouth-Hitchcock Quality Reports - Self-Reported
Dartmouth-Hitchcock Medical Center (Lebanon, NH) (dhmc.org) provides an extensive set of reports on hospital quality and patient satisfaction for cancer care and surgery, heart conditions, bypass & angioplasty; hip and knee replacements; gastric bypass, diabetes, maternity and newborn care and more. Some data are 2007, rather than 2008 or 2009. Average charges also provided at this site
J.D. Power Consumer Center - Service Excellence Awards - Hospitals
J.D. Power and Associates 2009 list of hospitals with high service excellence, based on patient survey ratings. Note, only hospitals participating in the J.D. Power surveys are included. Awards listed for inpatient, outpatient, maternity, ER (ED), and cardiovascular service satisfaction
North Shore Long Island Jewish Quality Ratings - Self-Reported
North Shore LIJ Health System voluntarily reports its quality and/or HCAHPS patient satisfaction scores for 10 NY hospitals: Long Island Jewish, North Shore University, Staten Island University, Forest Hills, Franklin, Glen Cove, Huntington, Plainview, Southside and Syosset Hospital. Topics include heart care including cardiac bypass and angioplasty survival data; pneumonia, infections, joint replacement comparisons, infections, stroke care. Report is very candid and current
Patients' ratings of their health care are not associated with technical quality of care
This article, by Chang, Shekelle et al, published in the Annals of Internal Medicine, May 2, 2006, concludes: Assessments of quality of care should include both patient evaluations and independent assessments of technical quality. Study based on adults 65 years and older. See the abstract at this link, through PubMed
PRC 2009 Patient Perception Awards: Top Performer, 5-Star, 4-Star
Professional Research Consultants (PRC), based in Omaha NE, gives Excellence in Healthcare Awards to clients who meet the criteria standards for patient satisfaction. See the 2009 Award Winner Book for Top Performer and Star Awards for Patient satisfaction (starts on page 23), home health, outpatient clinic, healthcare provider/ physician practice, and urgent care; 56 pages, published May 2009
Press Ganey Summit Awards - 2008 Client Recognition Awards
The Summit Awards from Press Ganey Associates, Inc are given to their client healthcare organizations who have maintained a rank of the 95th percentile or above in the Press Ganey patient satisfaction database, for at least 3 consecutive years. Twelve (12) hospitals received the inpatient award and 3 additional for Inpatient Behavioral Health. Summit Awards were also given to selected clients for extraordinary patient satisfaction in Ambulatory Surgery, Emergency Dept., Medical Clinic Practice, and Outpatient Services. Press Ganey measures patient, resident, employee, and physician satisfaction