Categories
- Baby Boom Population (1)
- Cultural Competency (1)
- Health Literacy (6)
- Patient & Resident Satisfaction | Service Excellence (29)
- Polls & Surveys - What Do People Think About Health Care and Insurance? (17)
- Satisfaction with HMOs and Health Insurance Plans (25)
- Patient Rights and Health Care Advocacy (5)
Primary Listings
Anti-Fraud Resource Center for Consumers (NHCAA)
Healthcare fraud is estimated at $60 billion (at least 3%) in annual payment costs, according to the National Health Care Anti-fraud Association (NHCAA). Here's what consumers can do to help avoid health care scams and illegal medical charges; and where to report suspected criminal health insurance activity
Consumer Demand for Clinical Quality: The Giant Awakens (pdf)
This report by VHA is truly one of the most remarkable research reports in the field of consumers and healthcare quality. Given its date (2000 Research Series), it could be considered a ground-breaking classic. Although performance has improved in many areas since 2000, more leaders reading this report and asking some tough questions, can only help organizations improve at a faster rate.
Consumers' Views of Patient Safety and Quality Information (KFF / AHRQ)
The Kaiser Family Foundation and the U.S. Agency for Healthcare Research and Quality (AHRQ) released survey findings on the public's views and knowledge of medical errors and their experiences with improving the quality of their care. Results from telephone survey August 3-8, 2006
Healthy People 2020 - Goals
Healthy People 2020 is the US government's set of national objectives to prevent disease and promote health. There are hundreds of objectives in 42 areas, including Cancer, Physical Activity, Diabetes, Nutrition and Weight, Tobacco Use, Substance Abuse, Sexually Transmitted Diseases, Chronic Kidney Disease and more. New topics & goals for genomics, global health, dementia/alzheimer's, adolescents, older adults, sleep, healthcare-associated infections and others
Perceptions of Hospitals by People in Washington (ppt)
Results of public opinion research regarding people's ideas about community responsibility, hospital quality and more. While this Powerpoint presentation is specific to Washington state, it has general applicability in concept to how consumers think about hospitals, what they think are important quality factors, and sources of credible information. May 2005
See Also Consumer Health Ratings - Polls & Surveys - What Do People Think about Health Care?
Other Helpful Listings
Doctor and Dentist Ratings and Reviews
Patients may rate anyone called Doctor (such as chiropractors and dentists) in the US and selected countries at this site: RateMDs.com. As of August 2009, very few physicians had more than 30 patient ratings. Most physicians only have one patient rating. Doctors are rated on punctuality, helpfulness and knowledge. May sort list by city or number of ratings. Consumers may add a comment
HCAHPS - Patient Satisfaction Scores for Hospitals 2012
Use the Find and Compare hospitals tab to view patient satisfaction survey ratings and opinions by hospital inpatients across the US. Side by side comparisons for 3 hospitals at a time, 2010-2011 data. Find out how many patients would recommend their hospital, and the percent who give their hospital a 9 or 10 score. Voluntary hospital participation. Federal government oversees the HCAHPS survey process (H-Caps) - Hospital Consumer Assessment of Healthcare Providers and Systems, available since 2008; updated 2012
Massachusetts Medical Group Ratings and Patient Satisfaction
Compare the clinical performance of 150 Massachusetts medical groups (e.g., Atrius, Beth Israel, Lahey, Partners Community) providing preventive and chronic disease services for asthma, back pain, cancer screening, COPD, depression, diabetes, high blood pressure, high cholesterol, kidney disease, pediatric care and more. Patient experiences with their primary care physicians for over 400 Massachusetts doctors offices. Site by Massachusetts Health Quality Partners (MHQP); 2009 health plan data (Blue Cross Blue Shield of MA, Fallon, Harvard Pilgrim, Health New England, and clinical scores from Tufts) published March 2011